Inspired Pet Nutrition
Simplifying HR for a complex national retail & manufacturing workforce
01
User-friendly platform adaptable to complex operations
Flexible system design supports diverse roles and processes without adding unnecessary complexity.
02
Seamless access for a distributed national workforce
Desktop and mobile functionality ensure consistent HR access for employees across multiple locations and job types.
03
Responsive support and collaborative partnership
Dedicated team works closely with internal stakeholders to tailor the platform and continuously improve usability.
The Background
Miele is a global premium appliance manufacturer with a UK workforce spanning retail, field service and office-based roles.
With employees working across showrooms, field-based roles and office environments, Miele operates a diverse and geographically distributed workforce that requires an efficient, accessible and adaptable HR system.
The Challenge
Miele was using a highly complex HRIS and payroll system that made everyday processes difficult to manage.
The system was not user-friendly, creating challenges for both HR teams and employees. Supporting a national workforce with different role requirements also made accessibility and consistency a key issue.
This led to inefficiencies, reduced engagement with HR processes and a need for a simpler, more adaptable solution.
The Solution
By transitioning to HBHR, Miele implemented a more intuitive and flexible platform designed to simplify HR processes while supporting complex organisational needs.
The system provides a user-friendly interface for both administrators and employees, making it easier to manage HR tasks across the business. Desktop and mobile access ensure all employees—whether office-based or field-based—can engage with HR services consistently.
HBHR worked closely with Miele to tailor the platform to their requirements, offering responsive support and rapidly implementing feedback to improve functionality. This collaborative approach ensured the system adapted to Miele’s processes, rather than requiring the business to change how it operates.
The Results
Miele has achieved a more streamlined and accessible HR & Payroll experience across its UK workforce.
Employees and administrators benefit from a platform that is significantly easier to use, improving efficiency and engagement with HR processes.
The flexibility of the system allows Miele to manage complex requirements more effectively, while ongoing support from the HBHR team ensures continuous optimisation.
Most importantly, the strong working relationship between Miele and HBHR has enabled a tailored solution that supports both operational needs and long-term growth with HR & Payroll services.
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‘’We have been using HBHR for around 6 months. The platform itself is very user friendly for both admins and users and is easy to adapt to your needs. We have users nationally and in lots of different types of role so the desktop and app options work really well for us.
HBHR are very responsive to listening to your suggestions, and also appreciative of feedback, and action speedily where they need to. We moved from a very complex HRIS & Payroll solution to HBHR and although some processes are now more manual than we are previously used to, this is probably due to our more complex process.
The service that the team provides is fantastic and they are super helpful in helping us to find ways to make the platform work for us rather than us work for the platform. The relationship built with HBHR (Emma, Adam, Aimee, Aleks & Jenna as a shout-out specifically) are really important to us, and we value this highly.’’