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Half of retail workers would consider quitting over pay errors
Half of retail workers would consider quitting their jobs over persistent pay errors, a poll has found.
The survey of 2,000 UK workers for HR and payroll management firm HBHR also found almost a third (30%) of retail workers felt they could not be able to cope if their main pay was wrong or late even once.
With significant changes to payroll looming from April – including increases in the national minimum wage and statutory sick pay (SSP) plus the start of day-one SSP eligibility, among others – the concern is that more mistakes and late payments could slip through if employers are not prepared, said HBHR.
Many employees lacked a financial buffer in the event of an error or delayed payslip, the research concluded. Nearly a fifth (19%) said previous pay errors had made it harder to afford rent or mortgage payments, food, and energy.
Raising a query or flagging a problem with their pay was often a struggle, with only 52% saying this process was easy in their organisation.
A significant minority, 18%, said they had noticed a payslip mistake in the past 12 months, although 46% admitted to only skim-reading their payslip or almost never looking at all.
Just 41% said they received advance notice before changes appeared on their payslip, and 21% actively disagreed this ever happened, suggesting they were left to spot differences themselves by their employer.
Moreover, when it comes to changes such as those happening from April, just 31% of employees polled said their employer had made them aware.
“HMRC’s changes are a golden opportunity for employers to modernise payroll properly, rather than hoping the cracks won’t show,” he added.
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“Retailers are running complex, fast-changing schedules and they cannot afford to stitch payroll together with spreadsheets or outdated systems.”
