Injured Jockeys Fund
Empowering Vulnerable Young People Through Integrated Digital Support Systems
01
Streamlined operations across multiple service areas
Unified platform reduces admin burden and connects housing, wellbeing and support services in one place.
02
Improved visibility of workforce metrics
Real-time data and reporting enable better decision-making and clearer evidence of success.
03
Scalable support delivery for growing community demand
Technology enables management of increased workforce and compliance monitoring without compromising on time workforce have available to support clients.
The Background
YMCA DownsLink Group is a leading charity supporting vulnerable children and young people through housing, mental health and community services.
With growing demand for support, the organisation delivers a wide range of interconnected services aimed at helping individuals achieve independence and long-term wellbeing.
The Challenge
As demand increased, YMCA Downslink Group faced challenges managing multiple service lines efficiently. Teams were working across disconnected systems and manual processes, making it difficult to measure outcomes, maintain accurate records and coordinate support effectively.
This led to operational inefficiencies, limited visibility across services and increased pressure on staff, reducing the time available for frontline support.
The Solution
By implementing a centralised digital platform, YMCA DownsLink Group brought all service delivery into one connected system.
Teams can now streamline everyday HR processes and record key activities in real time. Automation reduces administrative burden across tasks ranging from onboarding to compliance tracking, while integrated reporting provides a clear view of performance and impact.
This enables staff to spend less time on manual processes and more time supporting employees and delivering meaningful outcomes.
The Results
YMCA DownsLink Group has significantly improved operational efficiency and service delivery.
Administrative workload has been reduced, freeing up staff time and enabling teams to support more individuals effectively.
The organisation now has clear, real-time visibility of employee data strengthening reporting for stakeholders and funders.
Most importantly, their staff receive more consistent, coordinated support, freeing up their time to help young people using their services move towards independence with confidence.
“
‘’HBHR are such a breath of fresh air in the world of HR/Payroll systems. They are completely different to my experience with other systems in so many (positive) ways. Our dedicated account manager is available and responsive. Nothing is ever too much, and she is always contactable when needed. HBHRs’ commitment to updating and developing the system to your requirements is exceptional, always with no extra charge. They have undertaken large scale developments for us to support us to get the most out of the system and seem eager to take on these developments if it is going to help improve the experience for their clients. The system is easy to navigate, and feedback from our end user employees had all be around how clear and easy to use it is. Overall, I would highly recommend HBHR and am very happy with our decision to transfer to their system.”
